Refund policy

Unfortunately, we cannot accept returns and refunds on our terrariums,  since they are considered perishable goods.

You can always contact us for any questions at info@terrartnyc.com

Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We cannot accept returns on sale items or gift cards.

Feel free to contact us and your case will be assessed at info@terrartnyc.com